FAQs

Shipping Policy

Customer satisfaction is very important to us, and we understand delivery issues can occur. Please note that shipping dates provided at checkout are estimates and are subject to change. Shipping times will be determined after your order is processed, your payment method is validated, and at the time your order is shipped. Actual delivery dates are not guaranteed and are subject to factors beyond our control, including delays by the carrier or delivery company, supply chain issues, weather, traffic, and other factors. 

 

When Will My Order Ship?

Orders are usually processed and shipped within 5-7 working days of purchase.

 

How do I track my package?

We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

 

Why Can't I Track My Order On The Website？

Please note that the tracking information will be displayed after 2-5 days after being updated.

Therefore, if you can't find tracking information about your package, please try in 1-2 days later.

 

Why Is My Shipment Status Not Updating?

Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs.

 

What Methods of Payment Do You Accept?

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card.

 

Return Policy

We do hope it's love at first sight. But if not, we'll refund or replace free of charge.

Please contact us within 5 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. isdaisywhite.com reserves the right to deny any return request.